Friday, 15 December 2006

Re ... Disaster!

I've just visited the site and seen Jim's note of 30 Nov in What's New. I see there's a lot missing ... but can we post messages?

5 comments:

  1. I just wrote :

    ... can we post messages?

    It seems we can!

    Any progress with fixing the site's problems, Jim?

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  2. hi Chris, Not much progress I am afraid, I notice that all the photographs have got now! I am going to post a message on the 'Community Managers' ' site and ask if there is anything we can do. They did say a few days ago that it might be a problem with MSN and it would cure itself but it hasn't done so so far. It might be a Trojan in one of the managers computers I suppose. regards,   jim 

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  3. I have just visited the Managers' site. they have been replying to my original messages. The answers are here I am not sure what to do. If anyone out there does know or could suggest something please let me know jim  

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  4. Hi Jim:  I posted a test picture and am going to try a few other things to see if I can help you with this situation.   Smokey짤   I recommend that you contact MSN and ask if they can help you with the missing picture problem.

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  5. I contacted MSN and this is their response. I am not sure if this is good news or not.   Jim        Hello James,  
    Thank you for writing to MSN Groups Technical Support.  
    My name is Zaida and I understand that the content of your pages disappears and the photos are not showing up. I know how inconvenient this may be for you.
    We have received similar reports of this issue and have passed them on to the MSN Groups team for analysis.
    The team will investigate and identify the possible causes of this issue. As soon as a cause is determined, solutions will be developed and tested to make sure that the solutions will not cause other concerns. Resolving this issue is a top priority. However, we cannot commit to a specific timeframe as to when a solution will be released.
    You are a valuable customer to MSN and we are glad to give you consistent and effective service. Thank you for using MSN Groups. 
     Sincerely,  
     
    Zaida  
    MSN Groups Technical Support

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