Friday, 5 January 2007

Jim

I recommend that you send another CONTACT form and include the following:
 
My group has problems that are not occuring in other groups.
All of my custom pages are now blank.
When I go to my photo albums all photos are marked with " Posted by (name of member) on (date) but no picture shows up.
I would appreciate you visiting my group and checking it out.
 
I understand that other groups are having difficulties at this time, but they are NOT the same type of problems.
 
Your attention to this matter would be appreciated.
 
Let me know what happens.

5 comments:

  1. Thanks very much for taking time to look at this Smokey. I will do what you say right now,   regards, jim

    ReplyDelete
  2. Here is what I wrote on the MSN contact form which is at http://groups.msn.com/feedback.msnw   Hi, I have had a problem with my group for a month or two. I have written to you before but the situation has not improved. A helpful chap on Community Managers, named Smokey, has suggested that I write to you again and here is what he said--   "From: Smokey©  (Original Message) Sent: 05/01/2007 08:16
    I recommend that you send another CONTACT form and include the following:
     
    My group has problems that are not occuring in other groups.
    http://groups.msn.com/petersymondswinchesterunofficialnostalgiacorner/
    All of my custom pages are now blank.
    http://groups.msn.com/petersymondswinchesterunofficialnostalgiacorner/ashorthistoryoftheschool.msnw
    http://groups.msn.com/petersymondswinchesterunofficialnostalgiacorner/georgepierce.msnw
    When I go to my photo albums all photos are marked with " Posted by (name of member) on (date) but no picture shows up.
    http://groups.msn.com/petersymondswinchesterunofficialnostalgiacorner/photoalbum1.msnw
    I would appreciate you visiting my group and checking it out.
     
    I understand that other groups are having difficulties at this time, but they are NOT the same type of problems.
     
    Your attention to this matter would be appreciated.
     
    Let me know what happens."   regards,
    jim wishart, group manager.

    ReplyDelete
  3. Hi again Smokey, Here is an update, a reply to my/your email. It looks suspiciously like a standard reply but at least it is not telling me that I have lost the pages completely. I'll keep you up to date.   "Hello James, Thank you for writing back to MSN Groups Technical Support. My name is Marc and this is regarding the blank custom pages and pictures that are not being displayed in your MSN Group, "Peter symonds, winchester, unofficial nostalgia corner." Please note that the server hosting your MSN Group is currently undergoing maintenance or experiencing technical difficulties. You might experience intermittent issues in the next few days with most of MSN Groups' features, as a result. Our product team is aware of this issue and is working diligently to fix this. I would like to apologize for this inconvenience. Resolving this issue is a top priority. However, we cannot commit to a specific timeframe as to when a solution will be released. We appreciate your patience. You are a valuable customer to MSN and we are glad to give you consistent and effective service. Thank you for using MSN Groups. Sincerely, Marc
    MSN Groups Technical Support"

    ReplyDelete
  4. This message has been deleted by the author.

    ReplyDelete
  5. Hello Smokey,
    Thank you for writing back to MSN Groups Technical Support. My name is Hext and I understand that your photos are appearing as red x and your pages are appearing as blank on your Groups. I sincerely apologize for the inconvenience you had experienced.
    We know about the problem that you are experiencing, and the product development team is currently working on a resolution. The exact date that it will be resolved is not known yet. If you must take any action, such as download an update for the software, you will be notified. If you do not need to take any action, we will resolve the problem without notification. You are a valuable customer to MSN and we are glad to give you consistent and effective service. Thank you for using MSN Groups. Sincerely,

    Hext
    MSN Groups Technical Support RE: SRX1027029442ID

    ReplyDelete

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